FRONT DESK ASSOCIATE Job at CICERO HOTEL
Job Summary
- Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.
General Accountabilities
- Greets, registers and assigns rooms to guests.
- Issues room keys or cards.
- Answers incoming telephone calls.
- Schedules, cancels and confirms reservations.
- Transmits and/or receives messages.
- Keeps records of occupied and vacant rooms and guests' accounts.
- Processes payments.
- Confers with staff members to assist guests as needed.
- Answers inquiries pertaining to hotel services and area attractions.
- Handles guest complaints or concerns.
- *The company reserves the right to add or change duties at any time.
Job Qualifications
- Education: High school diploma or equivalent
- Experience: One year of related experience
Skills
- Excellent verbal and written communication
- Active listening
- Service orientation
- Coordination
- Social perceptiveness
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
COVID-19 considerations:
To keep our front desk staff as safe as possible, we've installed clear plastic barriers, and provided masks, gloves, and hand sanitizer.
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: One location
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