Wonderstate Summary

For us, coffee is a source of wonder. Since 2005, Wonderstate Coffee has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. Our coffees, and our values-lead approach, have caught on. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country. Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part.

We're seeking collaborative, curious, and kind people to join us and to build our collective future, together.

Position Overview

The Merchandising Assistant is responsible for building and maintaining strong customer relationships with key accounts in the grocery channel. This position will collaborate with the Director of Customer Experience to support customer sales plans that anchor to Wonderstate’s annual grocery sales plan, and lead the implementation of the customer business plans with Wonderstate’s customers.

The ideal candidate will build sales by building relationships rooted in a sense of shared purpose. Wonderstate’s mission of delivering world class coffees that serve a collective future is 100% dependent - financially and strategically - on customer partnerships. Wonderstate’s team and customers should feel inspired and united by a sense of shared endeavor and mutual dependence (from farm to roaster to barista to buyer). With this reality in mind, the ideal candidate will operate from a place of gratitude for the essential work our customers perform and how their work/expertise is inextricably tied to our own.

Core Responsibilities

• Embody the Wonderstate brand to customers and consumers at every point of contact
• Build meaningful and mutually beneficial relationships with store buyers and associates.
• Manage inventory effectively, place orders and ensure products are accurately marked, faced and stocked
• Maintain the face of the brand across all points of sale including displays, tags, signage
• Execute merchandising plans and product resets, working closely with store personnel to ensure accurate product set-up and signage
• Execute in-store demos and events that will provide unique customer experiences and align with sales goals
• Maintain CRM platform for critical customer interactions and requirements
• Create timely monthly planograms and communicate those with internal and external key stakeholders
• Provide store level insights to inform customer forecasts and ongoing business operations and strategic planning

Required Skills & Abilities

• Coffee experience preferred with interest in specialty coffee required
• 1-2 years of grocery experience preferred
• Honor relationships within the team, gives and receives feedback respectfully, expresses gratitude to others, and actively contributes to a positive team environment
• Ability to work independently as a remote team member
• Attention to detail a must
• Must reside in Madison area and have access to reliable auto transportation

Additional Details

• Reports to: Director of Customer Experience
• Schedule: 4 day week, 36 hours full time. Must be available 7AM - 4PM
• Location: Based in Madison, Wisconsin
• Coverage Area: Madison to Milwaukee
• Physical demands include frequent driving, ability to lift 40 lbs.
• Reliable transportation and a safe driving record

Other duties

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.