Night Audit- Front Desk Agent | $19-$20 an hour

DoubleTree by Hilton Madison Downtown is looking to hire Night Audit team members as we gear up for a busy summer! We’re located in the heart of downtown Madison, within walking distance of the UW campus, State Street, and the Capitol square; so get ready to jump in and create memorable experiences for our guests!

We are looking for full and part-time team members who are available to work an overnight shift from 11pm to 7am. Those interested in full-time employment should be available for 4-5 shifts per week and those interested in part-time for be available for two (or more if interested) shifts per week.

Job Duties & Responsibilities:

• Ensure the smooth arrival and departure of our guests
• Make reservations, check guests in and out of the hotel, assist with guest requests, and provide outstanding customer service
• Assist guests with special requests, directions, services, and inquiries
• Communicate in a pleasant tone and accommodating manner over the phone, via email, and in-person
• Compile and run daily reports using our property management system
• Conduct end of day procedures and managing nightly hotel operations
• Meet and exceed guest expectations by anticipating their needs, providing local recommendations, and ensuring 100% satisfaction
• Resolve guest issues in a peasant and timely manner

What is in it for YOU?

• Up to $20 an hour with a raise after 60 days and then annually
• Flexible scheduling- working around classes and internships
• Employees and their friends and family enjoy fantastic discounts at all Hilton Brand Hotels! Imagine… a Florida beach vacation for $50 a night!
• Within walking distance of UW Campus and Downtown Madison
• On and near several bus lines
• Free parking and secure bicycle rack
• Meal discounts so good, you'll think you're eating for free + FREE COOKIES!
• Vacation and Holiday pay offered to full and part-time
• Full Time Employees eligible for Health, Dental, Vision, and Life insurance

Required Skills & Experience

We are looking to hire Night Audit- Front Desk Agents who are friendly with a can-do attitude. No experience, no problem! If you like working with people and ensuring that they have a fantastic experience, we can teach you the rest.

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Ability to commute/relocate:

• Madison, WI 53703: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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