Patient Care Coordinator Job at White Mountain Dental
White Mountain Dental North Conway, NH
$38,000 - $42,000 a year
We are a boutique dental practice in North Conway, NH, that is committed to exceptional care for our patients. Our office is looking to hire a Patient Care Coordinator to join our team!
Description
Job description
Your Mission:
Your primary mission as the Patient Care Coordinator is to graciously, professionally & in a very friendly manner, speak with potential new patients both on the phone, through email and in person, following our office policies on how to properly schedule them for their initial appointment/visit in our office. This is an entry-level position.
Specific responsibilities & duties:
- Follow up with potential new patients, by phone and email, and schedule them for their initial appointment in our office according to the office policy.
- Properly schedule new patients for their initial appointment.
- Create & update patient files in Open Dental software.
- Complete the Insurance verification process for the new patient.
- Greet potential patients and visitors in person with a welcoming smile and a friendly – yet professional manner.
- Ensure that the quota of properly scheduled and arrived new patients is met or exceeded each week.
- Maintain and submit correct statistics for the post to the OM.
- Spend time getting to know the new patient and learn about their specific dental needs and goals.
- Support the new patient throughout their entire treatment process (i.e. make sure the new patient is scheduling the treatment that has been prescribed for them & completing their treatment in its entirety).
- Complete follow-up consultations with the new patient as needed, present the treatment plan, determine insurance calculations, discuss financial options & help patients with the application process for those financial options.
- Other administrative and organizational duties, as assigned, associated with front office duties
Required qualifications:
- Ability to answer the phone all day long with a smile in your voice
- Excellent verbal and written communication skills.
- Excellent phone skills
- Ability to present a genuinely friendly, welcoming, and professional demeanor at all times
- Competent computer skills required
- Open Dental software skills are a plus.
- Must speak and write English fluently and clearly.
- Dental experience / knowledge is not required
Required personality and behavioral characteristics:
- Phone Sales experience is a plus
- Team player
- Quick to learn
- No holding on to upsets or disagreements
- High duplication of tasks and directions and details
- Responsible for job and patient
- Highly ethical (when interacting with patients, this is very important)
- Attention to minute detail
- Very well organized
- Upbeat and enthusiastic
- Professional personal presentation and demeanor is required
Offered salary & other compensations:
We offer a very competitive starting salary, based on your experience and performance record – including benefits such as dental, paid vacations, bonuses and education. We will be happy to provide the details of these benefits when you visit us.
Salary
$38,000 - $42,000 per year
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