PATIENT CONCIERGE/MEDICAL ASSISTANT JOB DESCRIPTION

Skin Synthesis is looking for a passionate and experienced full-time Patient Concierge/Medical Assistant who is interested in joining a growing collaborative practice.

Who are we? Skin Synthesis is a luxury, boutique medspa in Seattle, WA. We believe aging is a privilege and are passionate about living well. While aesthetic medicine is dependent upon clinical results deeply rooted in evidence-based science, it is also an art. But Skin Synthesis' core is all about the relationships we build and maintain over the course of time with our patients. Our mission is to connect, grow, and transform lives. Skin Synthesis is more than an aesthetic clinic; it is a safe haven, a sanctuary, and a retreat. The work we do goes far beyond one's physical appearance. We strive to improve the quality of our patient's lives.

We are committed to building an inclusive and diverse world. We want to reflect that inside our walls. We all shine brighter when our team comes from various backgrounds and welcomes different abilities, sexual orientation, ethnicity, faith, and gender. Diversity is purest form of beauty; it is essential and is celebrated here.

Who we seek? We are seeking a Patient Concierge/Medical Assistant who is passionate about people and providing a luxury boutique experience to our patients. Candidates must have a passion for aesthetic and regenerative medicine and have invested in developing their knowledge and skills. They should possess an entrepreneurial mindset, outstanding communication skills, and ability to multitask, especially under stressful situations. Candidates excel in their ability to build rapport with patients and healthcare professionals and establish strong partnerships with the aesthetic community. They are meticulous and seek clinical excellence in all that they do. Candidates must have a hunger for lifelong learning and ongoing professional development. We seek individuals who are dreamers, are passionate about chasing the science, and are committed to elevating patient outcomes in a world with constantly evolving medicine and technology.

Position Overview:
The Patient Concierge/Medical Assistant’s primary responsibility is to provide excellence in patient care, conforming to licensing requirements and standards, in accordance with the philosophy of Skin Synthesis. In addition, the candidate will participate in customer service, including but not limited to, checking patients in & out of appointments, taking clinical photographs, answering incoming calls, processing payments, and aiding in scheduling/re-booking. Responsibilities also include maintaining a clean, stocked, & safe clinic environment, in support of Skin Synthesis’ mission and core values. The candidate will assist the providers with setting up for aesthetic injectable & skincare procedures, drawing blood, and other clinical services.

Administrative Responsibilities:

• Greet all patients as they enter Skin Synthesis and introduce them to the practice and providers.
• Perform receptionist duties including answering patient phone calls/emails, scheduling, taking payment, and other duties as assigned.
• Serve as initial contact for all new patient inquires.
• Develop and maintain internal patient databases; identify target patients for emailing and phone calls.
• Review pricing and/or financing options with patients.
• Facilitate scheduling future appointments.
• Send check-in emails/texts to patients following aesthetic treatments.
• Provide high quality patient education to patients using Skin Synthesis Practice Manuals.
• Assist with patient intake forms in the electronic medical record.
• Successful skincare product sales.
• Competently use Microsoft Office (proficient with Outlook, Word, Excel), electronic medical record system, and possess the ability to learn new technologies.
• Participate in social media and clinic marketing/outreach.
• Other special projects or tasks as assigned.

Clinical Responsibilities:

• Prepare treatment rooms for the patients.
• Assist with clinical procedures, as needed.
• Perform blood draws and prepare platelet-rich plasma (PRP).
• Ensure that treatment notes are completed by the provider.
• Clean and sterilize instruments and equipment.
• Order and stock medical supplies if required.
• Follow detailed policies/protocols.

Professional Responsibilities:

• Exhibit a high degree of courtesy, tact, and poise at all times.
• Treat all patients and team members with respect and integrity.
• Maintain patient confidentiality.
• Possess a thorough working knowledge of all Skin Synthesis’ medical protocols, standard operating procedures, and policies.
• Evaluate the effectiveness of existing clinical policies/procedures and suggests improvements.
• Participate in meetings, conferences/seminars, promotional events, trainings and other educational and business events on a regular basis.
• Commit to achieving established clinic goals provided by the practice manager and the owner.
• Collaborate with all medspa teammates to ensure the growth of the business and the integrity of the Skin Synthesis’ mission and vision.

Team Responsibilities:

• Thrive in a fast-paced environment with the ability to remain calm and focused.
• Organize and prioritize tasks with minimal oversight.
• Understand the meaning and importance of collaboration within a high functioning team.
• Possess exceptional communication skills and ability to make intelligent decisions.
• Provide excellent communication to both patients and teammates.

Education/Training:

• High school diploma required; some college coursework in healthcare or business preferred.
• Graduate of accredited Certified Assisting Program or Registered Medical Assisting Program.
• Must have and maintain a current CMA or RMA license, BLS certification.
• Minimum of 1 year experience in a medical office setting with preferred education and experience in a dermatology, plastic surgery, or medical spa office.
• Customer service or leadership experience is preferred.

Benefits:

• Compensation is hourly based on experience and contribution with opportunity for bonusing
• Employee discounts on treatments and products
• PTO Benefits
• Health, dental, vision insurance, 401K
• A beautiful working environment with a stellar team

Physical Requirements:

Physical Demands Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient’s manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time.
Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range.

Exposure to Hazards:
Exposure to chemicals and disinfectants. Exposure to bodily fluids, latex, as well as a risk to exposure of Infectious Disease.

Vaccination:
Skin Synthesis is consistent with state public health orders and policies, requiring employees to show proof vaccination. Medical and religious exemptions from the COVID-19 vaccine are available to those who qualify. Employees who have approved exemptions must follow additional protocols where required, such as enhanced COVID-19 testing, mandatory vaccine-related education/discussions, and/or other infection prevention requirements in accordance with company policy, CDC or state and local public health government orders.

Diversity, Equity, and Inclusion:
Skin Synthesis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.00 - $30.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Medical specialties:

• Dermatology
• Primary Care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Work setting:

• Clinic
• In-person
• Medical office
• Med spa
• Outpatient
• Private practice

Ability to commute/relocate:

• Seattle, WA 98105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• healthcare: 1 year (Required)
• Customer service: 5 years (Required)

License/Certification:

• BLS Certification (Required)
• Certified Medical Assistant (Required)

Work Location: In person

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