• Manage the process life cycle for Project Delivery focusing on BA tasks.
• Partner with IT and other CTO Organizations to ensure processes are consistent across teams .
• Serve as liaison between the line of business partner, client services, operations, and architecture/development teams to effectively interpret business clients' needs and create business solutions.
• Analyze business systems and processes, and document business, functional, and operational requirements to ensure a quality implementation.
• Ensure traceability between business requirements, technical requirements, the design, and ultimately the end solution.
• Ensuring a successful production implementation by creating or providing input into the production validation plan and/or documenting new operational processes as a result of the implementation; May be required to develop training materials and provide training to the operations team as well.
• Visible member of the project/Agile team, should be a key contributor in issue identification, documentation, and resolution and provide assistance in the reporting and tracking to the Project Manager/Scrum Master/Product Owner.
• Working with the business, development, and testing teams to create a holistic test plan and approach to ensure quality testing.
• Serves as high level point of contact for business partners.
• Participates in/supports complex business analysis and planning for multiple functions or LOBs.
• Coaches and mentors less experienced team members.

Qualifications

• Requires at least 3 years of experience in a business analyst, testing or project management role preferably in an agile environment.
• Requires experience developing business requirements.
• Proficient in Microsoft Office Suite.
• Must be able to create process flows using Visio; Must be able to use Excel to analyze data/numbers and tell a story via charts and graphs with the results; Should be familiar with Project and Share Point for team collaboration and project artifacts.
• Clear understanding of the Project Life Cycle phases and the agile framework and the deliverables within each.
• Prefer work experience with agile methodology.
• Collaborative and a high level of comfort and effectiveness in coordination roles; working with multiple business and technology partners to drive transparency in project deliverables.
• Service Oriented; Shows initiative through problem identification, ownership and resolution.
• Clear, concise and timely written and oral communication, with the ability to tailor the message to the audience.
• Bachelor's degree preferred.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans