RelyOn Credit Union is seeking a Senior Collector to join its growing team!

Reporting to the Collections Manager, this role with proactively contact members who’ve fallen behind on payments and help get them back on track. While this is a “collections” role, our approach is different than many other financial institutions. Our goal is to get the member caught up while maintaining the business relationship – so only Collectors with a service mindset should apply.

Our Senior Collector will:

• Make/receive collection calls on behalf of the credit union, for both loans and negative shares.
• Coordinate payment transfers, ACH setup for recovery, and ensure funds are repaid. Use right of offset as needed, if available, and within policy.
• Skip trace members when they cannot be located.
• Send all required credit union correspondence in effort to collect funds due to the credit union.
• Review and recommend all accounts to be charged off and/or referred to outside agencies for recovery.
• Negotiate formal recovery and collection arrangements in cases of fraud.
• Stay abreast of federal, state, and collection industry rules, regulations, and trends.

This hybrid role will be in our branches one time per week and will work remotely the rest of the time. Candidates must be local to DFW.

Our ideal candidate will have five or more years’ experience in Collections, with an emphasis on consumer loans. Experience with bankruptcy, filing judgments, TDRs, and collecting on negative shares is required. Knowledge of FCRA, repossession guidelines, and state/federal collection rules and regulations required. Tech-savviness, a positive attitude, exceptional communication skills, and problem-solving prowess will catch our attention. Proficiency with Microsoft Office and skip tracing platforms a must. Patience, tact, and the ability to build rapport with members are the keys to success in this role. Bilingual (Spanish) candidates are a huge plus!

We expect our employees to take care of our members, so we take care of our employees! We pick up the majority of premiums for medical, dental, and vision coverage. The credit union pays the full cost of life insurance and short- and long-term disability, offers a 401(k) with generous match, and provides lots of time off.

Our employees wear jeans and sneakers to work, too. We care more about your creativity and dedication to our members than your perfectly pressed clothing. Apply today!