Social Media Marketing Coordinator

At TTEC, we're all about the Human Experience. Elevated. As a Social Media Marketing Coordinator in Phoenix, Arizona for TTEC you'll be a part of creating and delivering amazing customer experiences for customers while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Do you have a passion for social media? Interested in learning new skills in social media, marketing, and paid advertising? We'll provide you with paid, job-readiness training to become a subject matter expert in your field, which you'll be able to immediately put to work in supporting business customers to grow their businesses through social media advertising.

During a Typical Day, You'll

• Utilize your gained knowledge and skills in social media advertising, brand awareness, and ecommerce to guide customers
• Proactively reach out to your customer base to support their advertising needs and help educate them on the products and services, which will include phone calls and email follow-ups
• Take a consultative approach to understanding the customers' needs and providing recommendations for potential marketing campaigns
• Schedule appointments with customers that have started advertising accounts
• Help customers manage their budgets and spend on promoting social media posts
• Lead by example and work with your team to contribute to the overall success of your client program

What You Bring to the Role

• Keen Interest in social media
• A desire to learn or expand on your skills in social media, marketing, or advertising
• Customer-focused and resolution-oriented mindset
• Comfortable making phone calls, setting appointments, and handling follow-up communications with customers over email
• Computer savvy
• High school diploma or equivalent

What You Can Expect

• A culture that thrives on positive, engagement and recognition
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community-minded organization
• Career growth and lots of learning opportunities for aspiring minds including paid training which can lead to a quick promotion
• And yes. ..all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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