The Slot Operations Dual Rate Supervisor will serve as a supervisor and slot attendant, when needed. As a supervisor they will oversee Slot Operations as assigned and in both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Supervisor Duties

• Responsible for supporting Slot Operations Management in all departmental initiatives related to hiring, training, and process/procedure development.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Implements strategies and leads initiatives to continuously improve guest service and guest service scores.
• Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
• Leads by example; learns and shows proficiency in performing all duties required/performed by his/her work groups.
• Proactively recognizes, rewards and celebrates outstanding examples of team member performance.
• Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.
• Provides mentoring and supports the goals and aspirations of team members.
• Coaches direct reports in pertinent skills of operations and promotes effective utilization of equipment and manpower.
• Supports loyalty program by creating accounts as well as performing general functions within the customer management system.
• Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Slot Attendant Responsibilities:

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  Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
• Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
• Meets and exceeds departmental wait time goals and service standards.
• Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
• Upholds all regulatory requirements.
• Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.

Knowledge, Skills & Abilities

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  Must possess strong coaching and leadership skills.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.
• Must be 21 years of age!

• Associates degree (or equivalent from a two-year college or technical school) or 2+ years equivalent training/experience preferred
• Strong operational background, preferably in a high volume, fast-paced environment.
• 2 years of leadership in service or gaming environment preferred.
• Casino or Gaming experience a plus; service experience required.