Job Description:

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assist all user needs. Senior-level professional experienced in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals.

Job Essentials

1. Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
2. Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
3. Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting.
4. Works with Call Center managers to help them understand how to efficiently manage their call centers.
5. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice/data hardware products.
6. Administers, adds, moves, and changes requests from end users as well as new line installations as required.
7. Assesses needs for any system design or reconfigurations (minor or significant), makes recommendations, and executes them as required.
8. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.
9. Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommends and implements corrective hardware solutions.
10. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
11. Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.
12. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.
13. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
14. Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved.
15. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
16. Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.



Minimum Qualifications

Bachelor's degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.
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Four years technical experience.
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Six years of telecommunications experience, or any combination of equivalent education and experience.
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Working technical knowledge of current telecommunications practices, protocols, and principles.
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Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.
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Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
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Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
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Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].
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Demonstrated ability to operate tools, components, peripherals, and testing accessories.
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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
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Adept at reading and interpreting technical documentation and procedure manuals.
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Demonstrate proficiency in word processing, spreadsheets, and presentation software.
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Working knowledge of Windows, Linux, and Solaris servers along with open source software.

Preferred Qualifications

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
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Ability to conduct research into telecommunications issues and products.
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Highly self motivated and directed.
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Strong customer service orientation.
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Experience working in a team-oriented, collaborative environment.
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Experience working with telecommunications systems, carriers and vendors.

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
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Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
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Ascend and descend stairs or ladders to service IT equipment needs.
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Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees
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Raise or lower an object from one level to another.
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Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Transport oneself from place to place.

Location:

Lake Park Building, McKay-Dee Hospital

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.59 - $54.47

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