Training Specialist, Virtual One Stop Job at Texas State University
Posting Information
Posting Information
Posting Number
2023186
Posting/Functional Title
Training Specialist, Virtual One Stop
University Pay Plan Title
Training Specialist
Location
San Marcos
Department
Virtual One Stop Student Service Center
Recruitment Type
Open to All
Job Type
Full-Time
Monthly Salary
$4,379.00 - $4,791.67
Job Category
Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Requirements
- Bachelor’s degree or equivalent combination of training and experience
- Training experience
Preferred Qualifications
Desired Skills
- Excellent training skills
- Strong training material development and assessment skills
- Higher education experience
- Excellent customer service skills
- Proven problem-solving and critical thinking skills
- Highly proficient written and verbal communicator
- Exceptional interpersonal and public speaking skills
- Proven ability to work independently and as a team
- Strong organizational skills
- Proficient with PC, student information systems, and customer relationship management systems
Job Description
The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The Training Specialist, reporting to the Assistant Director for the One Stop, will create, design and deliver training for the soon to be established One Stop. This role will also develop and conduct assessments to determine the effectiveness of such training. The Training Specialist will lead both group and one-on-one training sessions and assessments. This position will work closely with designated home office staff to ensure One Stop staff are current on information needed to provide excellent customer service (from the application process to paying the semester bill). The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also essential to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties
Job Duties
- Collaborate with home office colleagues on the development and delivery of comprehensive training for One Stop staff
- Develop, maintain, and organize timely One Stop training materials on home office and related One Stop business processes
- Deliver group and one-on-one trainings to One Stop staff
- Assess staff retention of information imparted during trainings
- Assess training and assessment tools to maximize training effectiveness
- Navigate confidential student information across multiple systems
- Assist with the development and maintenance of office policies and procedures
- Determine the quickest, most effective ways to answer student or parent questions
- Ability to comply with university policies
- Perform other duties as assigned
Additional Information to Applicants
Job Open Date
11/23/2022
Job Close Date (posting closes at midnight)
Open Until Filled
Yes
Normal Work Days
Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start
8:00AM
Normal Work Hours End
5:00PM
Posting Notices
You will be required to electronically attach a resume and cover letter to your application.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
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Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System. Texas State University is an EOE.
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
Why work @ Texas State?
- Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
- Generous paid time off: vacation, holidays, sick days and many more!
- Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
- Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
- An inclusive Bobcat community: join our many social networks offered on and off-campus
- Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
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