The candidate to be considered for Grand Pacific Palisades Front Office Manager must have:

• A solid Operations background, preferably 1-2 years as a FOM.
• Flexible, able to work AM/PM and an occasional Night Audit shift, including weekends and holidays. Great communicator with theteam and all departments. Willing to help wherever needed.
• Strong knowledge of AM/PM/Night Audit shift work, quick study, ability to learn and teach new systems.
• Ability to manage room inventory, accounting processes, deliver, train and uphold outstanding customer service, ability to defuse/resolve Owner/Guest issues before they escalate
• Assist in hiring and development of staff, making sure all New Hire requirements are met on time.

Essential Job Functions may include:

• Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
• Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
• Ensures all guest billing is accurate and up to date at time of departure.
• Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
• Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
• Ensures department adherence to company policies, procedures and standards
• Assist in providing staff with ongoing coaching, training and development.
• Coordinates hotel emergency procedures within the scope of defined plans.
• Prepare reports, handles special projects and assignments as required.

Requirements

• The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
• Associate's degree or equivalent from two-year college OR at least six months to one year related experience
• Communicates effectively with guests/owners, other department supervisors and associates.
• Strong customer service skills
• Excellent communication and organizational skills
• Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
• Proven record of ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Fluency in both written and verbal Spanish is preferred
• Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $70,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Princeville, HI 96722: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative experience: 2 years (Preferred)
• Hotel Front Desk: 2 years (Required)
• Front Office Management: 2 years (Required)

Work Location: In person

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